FAQ

First, take a picture of how the cables are currently connected. Then, try bypassing the router by pulling out the LAN or Internet cable from the back of the router and plugging it directly into your Computer. Unplug the power to the router so your computer won’t be connected to the WiFi. After a minute, your computer should automatically detect that it’s connected via LAN right to the LAN POE box. Try rerunning a speed test.

• There may still be something connected to the WiFi that was downloading while you were running speed tests. You might need to hunt down that device and disconnect it from the network.
• It is also possible that your WiFI is unsecured, and someone who is not authorized, like a neighbor, might be using it. You need to log into the router and add a password to your WiFi.
• There also could be some form of interference. Sometimes other remote devices use the same frequencies as a wireless router. Devices such as baby monitors, microwave ovens, or other devices with remotes could cause interference.

• There may be an alignment issue with the antenna on the outside. Is it shooting through trees? Were there high winds recently?
• We might need to get a tech out there to see what’s going on. At the start of the spring, the new greenery from the trees often causes internet slowdowns because of the new growth in front of the antenna.
• Did it recently snow or rain? There could be some snow buildup on your dish that needs to be wiped off. Or, if there is heavy rain, the rain could interrupt the signal from the dish to the tower.

In any case, if you see you are not getting the right download or upload speeds, please call our tech support department at the numbers on our contact page or email us at support@celerityinternet.com. Please provide the time(s) you tried running your speed test(s) and the results of your speed test(s), and we can see what’s going on.

Celerity Internet blocks the standard outgoing email port 25.  Port 25 is a security risk to the integrity of our network.  The truth is that 95% of all email systems today utilize the more secure outbound mail ports, such as 587 or 465.  Our network supports all of the outbound secure mail ports, just change your outgoing server in your email client to one of these, and your mail will send as normal.

A distributed denial-of-service (DDoS) attack is a malicious attempt to disrupt normal traffic of a targeted server, service, or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic. DDoS attacks achieve effectiveness by utilizing multiple compromised computer systems as sources of attack traffic. Exploited machines can include computers and other networked resources such as IoT devices (thermostats, cameras, etc.). From a high level, a DDoS attack is like a traffic jam clogging up the highway, preventing regular traffic from arriving at its desired destination.

This is a very serious attack. Not only does it disrupt traffic to you, but it also disrupts traffic to our whole network and our customers. It affects every customer who depends on us to provide reliable internet.

Although attacks still target websites and other online services, most attacks today target online gamers and their online behavior / voice communication. We ask if you do play games online, be respectable and avoid joining parties & communicating with players you are not familiar with.

Our DDOS mitigation system will block all traffic to the IP address being targeted. This block can last for 10-20 minutes and during that time, your Internet will not work.

In the US, denial-of-service attacks may be considered a federal crime under the Computer Fraud and Abuse Act, with penalties that include years of imprisonment. The Computer Crime and Intellectual Property Section of the US Department of Justice handles cases of (D)DoS. If you know who attacked you, please report them through the respected service you were using at the time. These attacks not only hurt you, but everyone using our services.

Please take the time and review your online activities and the people using it. Do virus scans on your computers, and make sure your computers are up to date with the latest anti-malware and anti-virus tools and secured.

• First Hit – Warning & connection assigned public IP
• Second Hit – Internet disabled for 24 hours (IP is blackholed)
• Third Hit – Services disconnected for violation of Terms of Service.

DDoS and VPNs

One of the biggest protections you can do to yourself against DDoS attacks is using a VPN service. A VPN service allows you to “tunnel” into another server and hide your true IP address, not only from the people performing these attacks but from other malicious users/bots, etc.

Some popular VPNS that protect against DDoS attacks

ExpressVPN – https://www.get-express-vpn.com/
CyberGhost – https://www.cyberghostvpn.com/en_US/
Surfshark VPN – https://surfshark.com/
NordVPN – https://nordvpn.com/
VyprVPN – https://get.vyprvpn.com/

Gaming

Most DDoS attacks today are to Gamers either by their communications to other players or their gaming tactics (cheating). By either using a VPN or changing the gaming tactics, people you game with or games you play can significantly reduce being targeted by malicious people online.

A.) A typical installation uses a dish antenna mounted to the house’s exterior, usually on a corner or roof. To the right is a picture of a typical installation

A.) Celerity Internet uses a high-speed fiber backbone and state-of-the-art wireless equipment to deliver high-speed broadband to each subscriber.  Download a PDF of a system overview.

A.) Unlike many services such as Satellite and Cellular, which have “hidden” data caps……Celerity Internet has NO DATA CAPS whatsoever…nothing hidden….no catches….DATA CAPS don’t exist with our service period, feel free to stream as much video content as you would like!

A.) Celerity’s indoor equipment is nothing more than a power supply and a customer’s standard WiFi router If you have had to move or unplug your equipment please click here to view our standard connection diagram. This should be everything you need to get back up and running.

A.) Celerity uses two different methods for customers routers to connect to our network: DHCP and PPPoE. You may not know which method your service uses. Please get a hold of our support department to ascertain your connection type and get assistance with getting online on the new router.

A.) Celerity Internet requires auto-pay for all Internet Accounts, auto-pay can be done via Credit, Debit card.